Client: Manage Your Invoices and Payment

Introduction

eSudo’s payment portal makes it easier to save time, manage invoices (open, save, print, and pay), and set up recurring payments.

If you have any questions about your invoice or billing, email "[email protected]" and provide the invoice number and describe the situation. 

Access eSudo's Payment Portal

To log on, go to https://esudo.com, Click SUPPORT menu > to Payment Portal 

  1. You will need your Login account – user name is your email address and your password.
  2. If you don’t know your password, click “Forgot password?” and enter your email address. You will be asked to change your password after you request “forgot password”.
  3. Or click “Request Account” at the payment portal if you are not sure if you have access or not. You may need approval to get access to view invoices.

You can also call our Customer Service at 408-216-5800 or request access if need more help.

Payment Dashboard

This is the first thing you will see when logging in, known as the “Dashboard” portal section.

  • From here you may quickly view invoices and make payments using the prominent tiles.
    • The tiles will link to the same “Open Invoices” portal segment.
  • Using the three-bar menu, you may change your password, logout, or “change companies” if applicable.

Open Invoices

Click the “OPEN INVOICES” menu option:

  • All currently open invoices in our system are listed here. Please let us know if items are missing!
    • If needed, you may conveniently sort & filter with the three-bars button.
    • Select the items you wish to pay, and click “Pay Selected”.

Clicking “MORE” on any invoice will display a details window:

  • Please “VIEW” to see the specific line items in PDF format
    • The PDF will open in a new browser tab
      • (Encountering issues? Try using Google Chrome! Or temporarily allowing pop-ups)
    • You may print/save the PDF as desired
    • Click on “Comment” to send us an inquiry regarding a particular invoice

To Process a payment:

  • Select the checkbox of one (or multiple) invoice(s). Click “PAY SELECTED” 
  • A dialog will appear: please select a payment method on file, or add a new entry.
    • Partial payment amounts can be entered in the top right corner!
    • You have the option of splitting payments up with multiple payment methods

Advanced Payment Options:

  • Selecting the “Schedule Payment” switch to “ON” offers the ability to pick a specific payment date, using the Date Picker.
    • This is not an “auto-pay”, but rather a one-time payment for the future.

Clicking “SUBMIT” will give you a chance to review your actions.

Clicking “CONFIRM” will yield a payment success or failure screen

  • An email receipt will be sent to your login email address.
    • You may send any additional receipts using the “Add Email Receipt” field.
    • If the payment is scheduled for the future, the receipt will show the scheduled payment date.

Invoice History

Click on the “Invoices” menu option:

  • Click “MORE” on previously issued and archaic invoices
    • You may again view specific details, or print & save the PDF
    • The page numbers on the right, and search box can help narrow the results

Payments

Click on the PAYMENTS menu option:

  • View all currently pending, future scheduled (including AutoPay) or past historic payments

Setup AutoPay

Login to the payment portal (https://esudo.com/support) for your PC, iPad, or Mobile Device: 

  1. Click AutoPay
  2. Enter A payment method like your checking or savings accounts.
  3. Select Autopay Type - the amount is and enter the monthly amount
  4. Click Save