How-to Escalate Service Request Issue

Situation

If there is an open ticket that is need immediate attention, here is how to escalate service issues or request.

1. Check the status of the ticket in our customer portal: Click http://www.eSudo.com > select Customer Portal.
2. Call Us at 408-216-5800
3. Provide the ticket number
4. Describe the situation
5. Provide the best call back number
6. How can we make it better for you

We will promptly look into the issue and get back to you.