Client Responsibilities and Primary IT Contact

Operational Responsibilities of Client

During the Agreement term, Customer will be responsible for performing the following obligations in a timely manner:

  1. Provide complete and up-to-date information, including but not limited to billing data, files, documents or other records concerning Customer's network and computer operations.
  2. Appoint and make available to eSudo a primary and a secondary IT contact person with decision-making power with respect to the services to be provided hereunder.
  3. Ensure that Customer's network is operated only by persons employed or retained and authorized by you who are deemed by Customer to be competent to access and use it.
  4. Obtain eSudo' written approval, which shall not be unreasonably withheld, before using hardware or software on the network that was acquired from procurers other than eSudo and provide eSudo with copies of the specifications for such hardware or software.
  5. Client must not affix or install any accessory, addition, upgrade, equipment, or device on to the firewall, server, or NAS appliances (other than electronic data) unless expressly approved in writing by eSudo.
  6. Maintain full compliance with all laws, regulations and third-party agreements, including but not limited to third party licensing agreements that might potentially have an effect on eSudo's ability to provide Customer with its services.
  7. There must be an outside static IP address assigned to a network device, allowing VPN/RDP control access. This may require you to purchase it from the Internet provider.
  8. Provide a monthly time-window for network maintenance, to be conducted during a normal business day and at a time beginning no later than 3 PM.  In the event eSudo have to escalate any issue to vendor, eSudo need to work with the vendor during their normal support hours.
  9. Keep current all support contracts and warranties for corporate-wide resources, including server and networking infrastructure devices as well as support for corporate software in use on the majority of workstations.
  10. Customer will allow eSudo to install certain software and/or equipment required to remote access and/or monitor, patch management or provide support.
  11. Use eSudo's Customer Portal at www.eSudo.com to Request Technical Support, Request Employee Termination or New Hire, or Order hardware or Software.

Changing of IT Contact person

The primary and a secondary IT contact person are important individual who are authorized to request service and make changes.  It is important we have the most accurate and up-to-date information.  

If you need to change the IT Contact person, please email [email protected] with new IT person and roles and responsibilities.

  • Subject: CHANGE IT CONTACT PERSON
  • In the description of the message, please include:
  1. Full Name
  2. Office Phone, and backup Cell Phone
  3. Office Email address, and backup email address
  4. Roles/Responsibilities - e.g., Jack is authorized to access the payment system; or Jane is the new IT person who is authorized the onsite approval and scheduling.

We will update our system to provide the appropriate access.

 

Thank you for reading!